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Booking & Cancellation Policy


Booking an Interpreter

Generally, Interpreting Services are provided on a fee-for-service basis.  Fees are typically not charged to the Deaf, deafened, or hard of hearing individual.

Minimum Booking Time.The minimum booking time is two (2) hours with subsequent hours billed to the nearest half hour.Based on the nature of an assignment it can be necessary to book two interpreters to assignments of one (1) or more hours in duration. This can be discussed at the time of booking.


The SDHHNS Interpreter Services Coordinators understand the requirements of each request and the necessity for teaming (two or more Interpreters) is addressed on a case by case basis.





Cancellation Policy

There will be no charge for assignments that are cancelled with more than 24 hours notice.

Assignments of two hours or less that are cancelled by a customer without providing 24 hours notice will be billed the two-hour minimum charge.

Assignments of more than two hours that are cancelled by a customer with less than 24 hours notice will be billed for two hours or fifty percent of the estimated time the services were booked, whichever is greater. Prepaid travel or accommodation costs will be charged if not reimbursed to SDHHNS. Cancellation of conferences and other assignments requiring several interpreters or interpreters for long periods of time will be invoiced according to the terms agreed to at the time of the request(s).